Standard shipping typically takes 1-2 business days within the Netherlands. For other European Union (EU) countries and also countries outside the EU, it varies where you are located. It will mention during checkout.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

All purchase transactions at AMN Webshop are final—once a product is paid for, it cannot be refunded. We understand this might feel a bit concerning if you’re not 100% sure about your choice of the product; contact us at sales@amnetherlands.We'd love to give you more details about it, and we are more than willing to help you. Unless...

**Incorrect Item Return Policy** (DPD / PostNL)

In the event you receive an incorrect item, please follow the process below.

1. Inspection Upon Receipt
Customers must verify that all items received match the order confirmation, part numbers, and documentation immediately upon delivery.

2. Notification of Incorrect Item
If you receive an incorrect item, please email us at sales@amnetherlands. You must notify us within 14 days of delivery. Your request must include:

- Topic: 'Wrong item/s received'

- Order number
- Part number ordered vs. part number received
- Clear photos of the item, packaging, and accompanying documentation/certification

Note: Failure to report within the timeframe may result in denial of the return request.

3. Condition Requirements
Items must be returned:

a. In the original packaging
b. With all documentation, tags, and certification (if applicable)
c. In the same condition as received

Return scenario for wrong item/s received:
Did we make a mistake?

- We will pay for the shipping cost.

Did you order the incorrect item?

- Return the item to us and pay the shipping cost.

**Damaged Item** (DPD/PostNL)

We take great care to ensure all aircraft parts, avionics, and related equipment are properly inspected, packaged, and shipped in accordance with industry standards. In any case, the carrier (DPD Netherlands or PostNL) covers the standard insurance set by them (refer to the DPD Netherlands website or PostNL for the insurance claims). However, if an item arrives damaged, please follow the procedure below.

1. Inspection Upon Delivery
Customers are required to inspect all items immediately upon receipt. Any visible damage to packaging or contents must be documented at the time of delivery.

2. Notification of Damage
If an item is received damaged, you must email us at sales@amnetherlands.nl within 7 days of delivery. The message must include:

- Topic: 'Damage item received'

- Order number

- Product name
- Part number ordered
- Clear photos of the item, packaging, and shipping label

Note: Failure to report damage within the timeframe may result in denial of the claim.

3. Condition Requirements
Items must be returned:

a. In the original packaging
b. With all documentation, tags, and certification (if applicable)
c. In the same condition as received

Note: Failure to report damage within this timeframe may result in denial of the claim.

Shipping & Liability (DPD NL insurance claim policy)
If damage or loss is confirmed to have occurred during transit, we will:

- Arrange return shipping for damaged item/s.
- File a claim with the carrier. Please refer to this website for the reference of the insurance claim for damage or loss. https://www.dpd.com/nl/en/support/faq/frequently_asked_questions/shipping-via-online-shipping-portal/i-use-dpd-s-online-shipping-service-is-my-package-insured-against-damage-and-loss/

Note: The amount of claims is based on the standard insurance coverage you purchased upon checkout.

Shipping & Liability (PostNL insurance claim policy)
If damage is confirmed to have occurred during transit, we will:

- Arrange return shipping for damaged item/s.
- File a claim with the carrier. Please refer to this website for the reference of the insurance claim for damage or loss.
Note: Insurance claim with carrier PostNL depends on the type of insurance coverage selected at checkout. Take note that if you don't purchase insurance under PostNL, you cannot claim any amount for it. Email us all the information at sales@amnetherlands.nl for damage item/s received for insurance claim. Once the damage has been confirmed, the carrier will make a refund based on the type of insurance that the customer chose upon checkout.

**Item lost (DPD/PostNL)**

DPD

1. Report as soon as possible within 7 calendar days if marked ‘delivered’ but not received.

2. The sender (AMN) should fill out a declaration of non-receipt (for cases where tracking says delivered but it was not).

3. DPD typically requires the parcel number, shipment date, consignee details, and proof of value (invoice).

4. Deadline for filing a claim: Reports for missing parcels must be submitted within 30 days of the last scan.

PostNL

If status is “delivered” but haven’t received anything after 5 working days, contact sender (AMN) at sales@amnetherlands.nl. Only AMN can officially initiate an investigation. If the item is confirmed lost, the carrier will issue a reimbursement.

**Delay ( DPD & PostNL)**

DPD

• Please check parcel tracking and trace
• Check DPD website for delay updates
• If tracking hasn't updated in over 24 hours, please contact sender (AMN)

PostNL

• Please check parcel tracking and trace
• Check PostNL website for delay updates
• If your PostNL package is delayed, then often wait 2 days, as delayed shipments usually arrive eventually.

Note: Any delays that occur during transit are beyond AMN’s control and must be addressed directly with the carrier handling the shipment.

Yes, for same-day shipping, we accept orders on the website from 8:00 to 15:30 on the day (Monday-Friday, Netherlands time). Beyond that, we ship the item/s to the next business day.

Yes, in the 'Order International' section, you can fill out the form and then submit it.

We accept a variety of payment methods to make your shopping experience as convenient as possible:

Pay securely with your debit/credit card (Visa/Mastercard, Amex, UnionPay) directly on our website.
Apple Pay – A fast and secure checkout option for Apple device users.
Google Pay – Quick and easy payments for Google account holders.
SEPA bank transfer
Bank deposit
Local payment gateways like iDeal/WERO, Bancontact, and others
All transactions are processed securely. If you have any questions about payments, feel free to contact us at sales@amnetherlands.nl

Yes, you can pick up your order at AMN in Teuge, Netherlands, from 8:00 to 17:00, Monday-Friday. Please bring your confirmation email for your order. Note: Make sure you click 'Pick up' during checkout.