Refund policy

RETURN POLICY

All purchase transactions at AMN Webshop are final—once a product is paid for, it cannot be refunded. We understand this might feel a bit concerning if you’re not 100% sure about your choice or the product. That’s why the AMN team is here to help!

Before making a purchase, you can contact us at sales@amnetherlands.nl with any questions or concerns. We can provide:

  • Additional photos or videos of the product
  • Detailed information about certificates or specifications

We’re here to make sure you have all the information you need to make the right decision.

If there is something wrong with your ordered item, please contact us at sales@amnetherlands.nl.

Incorrect Item Return Policy

In the event you receive an incorrect item, please follow the process below.

1. Inspection Upon Receipt
Customers must verify that all items received match the order confirmation, part numbers, and documentation immediately upon delivery.

2. Notification of Incorrect Item
If you receive an incorrect item, please email us at sales@amnetherlands. You must notify us within 14 days of delivery. Your request must include:

  • Order number
  • Part number ordered vs. part number received
  • Description of the issue (put "wrong item received")
  • Clear photos of the item, packaging, and accompanying documentation/certification

Failure to report within this timeframe may result in denial of the return request.

3. Condition Requirements
Items must be returned:

  • In the original packaging
  • With all documentation, tags, and certification (if applicable)
  • In the same condition as received 

Return expenses:

Did we make a mistake? After that, we will pay for the return expenses.

Did you order the incorrect item? If so, you are responsible for paying the return fees.

Damaged or Loss Item Return Policy

We take great care to ensure all aircraft parts, avionics, and related equipment are properly inspected, packaged, and shipped in accordance with industry standards. In any case, the carrier (DPD Netherlands) covers the standard insurance set by them (refer to the DPD Netherlands website for standard insurance claims). However, if an item arrives damaged, please follow the procedure below.

1. Inspection Upon Delivery
Customers are required to inspect all items immediately upon receipt. Any visible damage to packaging or contents must be documented at the time of delivery.

2. Notification of Damage
If an item is received damaged, you must notify us within 7 days of delivery. Notification must include:

  • Order number
  • Part number ordered
  • Product Name
  • Clear photos of the item, packaging, and shipping label

Failure to report damage within this timeframe may result in denial of the claim.

3. Condition Requirements
Items must be returned:

  • In the original packaging
  • With all documentation, tags, and certification (if applicable)
  • In the same condition as received

Failure to report damage within this timeframe may result in denial of the claim.

 Shipping & Liability (DPD NL refund policy)
If damage or loss is confirmed to have occurred during transit, we will:

  • Arrange return shipping or provide a prepaid shipping label (optional).
  • File a claim with the carrier. Please refer to this website for the reference of the insurance claim for damage or loss. https://www.dpd.com/nl/en/support/faq/frequently_asked_questions/shipping-via-online-shipping-portal/i-use-dpd-s-online-shipping-service-is-my-package-insured-against-damage-and-loss/ 

      The following statutory rates apply to shipments:

  • to domestic addresses: compensation is 3.40 euro per kg (up to a max. of 68 euro for 20 kg)
  • to international addresses: compensation is 10 euro per kg (up to a max. of 200 euro for 20 kg)

Shipping & Liability (PostNL refund policy)

An insurance claim under carrier PostNL depends on the customer's choice when they made a checkout. So make sure you remember the insurance when you purchased. Take note that if you don't purchase insurance under PostNL, you cannot claim any amount for insurance. 

General Warranty Conditions of AMN—Aircraft Maintenance Netherlands B.V.

  1. Scope of Warranty
    Upon delivery of the goods, AMN—Aircraft Maintenance Netherlands B.V. (“AMN”) shall be solely responsible for fulfilling its warranty obligations with respect to latent (concealed) defects, in accordance with the conditions set out below.
  2. Warranty on New Products
    The warranty for new products shall be valid for a period of twelve (12) months from the date of installation and shall, in all cases, expire no later than twenty-four (24) months from the date of delivery.
    Any warranty claim must be submitted by registered mail within twenty-four (24) months from the delivery date. Claims submitted after this period shall not be considered.
    Within the applicable warranty period, AMN shall, at its sole discretion, repair or replace the defective product, in whole or in part. Warranty claims shall not entitle the customer to cancel the sale unless repair or replacement is not reasonably feasible. In such a case, the customer may terminate the sale without entitlement to damages.
    Any replaced equipment shall be covered by a warranty that expires on the same date as the warranty of the originally delivered product.
  3. Exclusions – New Products
    AMN shall not be liable for defects in new products that arise as a result of:
    a) result from repairs, alterations, or modifications carried out by the customer or a third party without the prior written consent of AMN;
    b) use of the product for purposes other than those for which it was intended;
    c) the customer’s failure to install or apply improvements or corrective measures proposed by AMN to remedy the defect;
    d) the customer’s failure to notify AMN in writing of the defect within the prescribed period after its discovery.
  4. Warranty on Used Products
    The warranty for used products shall be valid for a period of one (1) month from the date of delivery.
    Any warranty claim must be submitted by registered mail within one (1) month from the delivery date. Claims submitted after this period shall not be considered.
    Within the applicable warranty period, AMN shall, at its sole discretion, repair or replace the defective product, in whole or in part. Warranty claims shall not entitle the customer to cancel the sale unless repair or replacement is not reasonably feasible. In such a case, the customer may terminate the sale without entitlement to damages.
  5. Exclusions – Used Products
    AMN shall not be liable for defects in used products if such defects:
    a) result from repairs, alterations, or modifications carried out by the customer or a third party without the prior written consent of AMN;
    b) use of the product for purposes other than those for which it was intended;
    c) the customer’s failure to install or apply improvements or corrective measures proposed by AMN to remedy the defect;
    d) the customer’s failure to notify AMN in writing of the defect within the prescribed period after its discovery.
  6. Exclusions – Software and Consumables
    Non-reproducible software defects and consumable items are expressly excluded from warranty coverage.
  7. Limitation of Liability
    Except as expressly stated in these General Warranty Conditions, AMN shall not be liable for any claims, damages, or losses of any kind.
  8. Repair Period and Acceptance
    Any defects covered under the warranty shall be remedied by AMN within a reasonable period, as determined by AMN. The customer shall not hold AMN liable if the customer refuses to accept such a remedy.